About the Financial Rights Legal Centre

The Financial Rights Legal Centre is a community legal centre specialising in financial services, particularly in the areas of consumer credit, banking, debt recovery and insurance. It is the only such Centre in NSW, and one of the only centres in Australia that fully integrates telephone assistance and financial counselling with legal advice and representation. The Financial Rights Legal Centre also operates the Insurance Law Service, a national specialist consumer insurance advice service.

As a community legal centre the Financial Rights Legal Centre is largely government funded and independently managed by a voluntary Management Committee. We maintain a particular focus on issues that affect vulnerable and disadvantaged consumers. We provide a well-integrated combination of information, advice, casework, and education to assist consumers in financial stress. We also conduct research and collect data from our extensive contact with consumers to campaign for changes to law and industry practice for the benefit of consumers. We employ both financial counsellors and solicitors to provide the best service for our clients.

Financial Rights Legal Centre acknowledges the financial support for our services and websites provided by the Financial Well-being and Capability Program administered by the NSW Department of Finance and Services (Fair Trading), the Community Legal Services Program of the State and Federal Attorney-General’s Departments, and the Commonwealth Financial Counselling Program administered by the Department of Social Services for our core services. We also acknowledge project and other funding from Legal Aid NSW. This year we also received funds from the former Fire Services Levy Monitor in Victoria which is being put towards our insurance advice, casework and policy activities. Finally, thank you to the Law & Justice Foundation NSW for a grant to build a new sample letter generator for our websites.