
Step 1. How do I make a claim?
You can make a claim over the phone or online. You can also ask the insurer to send you a claim form or download one from their website. Many insurers now process claims over the phone. If English is a second language you can do it over the counter. Your conversation may be recorded by the insurer. Before you call your insurer:
- work out what you are going to say - it is important to keep your descriptions simple and accurate
- wait till you are calm and can clearly describe what happened, if you are upset or in shock.
Note: If the insurer tells you over the phone that you can’t claim or your claim will be rejected, this may not be right. You might still have a claim. You should get legal advice. If you still have questions, you can email or call the Insurance Law Service on 1300 663 464.