Financial Rights – Motor Vehicle Accident

Is your enquiry on behalf of a business?*

Yes
No

We can only provide assistance to consumers, and unfortunately cannot answer any business-related insurance questions.

Is your enquiry about your problem or are you asking on behalf of someone else?*

My own
Someone else

Unfortunately we cannot provide legal advice to you if this is not your personal loan or dispute if you do not have a legal right to advocate for someone else. That other person should contact us themselves directly.

Which type of Insurance best describes your Enquiry?*

Car Hire/Car Rental Insurance
Compulsory Third Party Insurance (CTP/Greenslip)
Debts to insurance companies in relation to motor vehicle accidents
Motor Vehicle Insurance (other than CTP)
Personal Injury
Pleasure Craft
Public and Product Liability Insurance (Option)

The Insurance Law Service is unable to assist you with matters of this type.

This is a free community service. Our funding is limited to certain types of insurance and only for personal purposes (not business). We do not have any expertise in business matters. We do not have any expertise in dealing with other types of insurance.

For some insurance disputes the Financial Ombudsman Service may be able to consider your dispute free of charge http://www.fos.org.au. For other types of insurance you will need to consult a private solicitor.

For Compulsory Third-Party Insurance each state/territory should have a government department that overseas CTP disputes:

NSW - Motor Accidents Authority
QLD - Motor Accidents Insurance Commission
SA – Motor Accident Commission
ACT – CTP Insurance Regulator (Treasury)
VIC - Transport Accident Commission (TAC)
WA – Insurance Commission of WA

The Insurance Law Service is unable to assist you with matters of this type.

This is a free community service. Our funding is limited to certain types of insurance and only for personal purposes (not business). We do not have any expertise in business matters. We do not have any expertise in dealing with other types of insurance.

For some insurance disputes the Financial Ombudsman Service may be able to consider your dispute free of charge http://www.fos.org.au. For other types of insurance you will need to consult a private solicitor.

Which of the following best describes your situation?*

My insurance claim has been refused.
My claim has been approved but I am not satisfied with the amount they are paying, the extent of the repairs approved or the quality of the repairs.
I have lodged a claim but I still don't have an answer from the insurance company.
I want to lodge a claim but I have a few questions first.
I have a dispute about my excess.
I have a dispute about my premium.
My policy has been cancelled.
I do not have an insurance claim; my problem is a debt to an insurance company.
I had a motor vehicle accident and there is no insurance company involved.

We are the Insurance Law Service, a free, community legal service with limited staff. We are unable to give advice on the extent or quality of repairs. For more information read our FAQ or read our Factsheet on quality of repairs: http://insurancelaw.org.au/wp-content/uploads/2014/02/FRLC-Factsheet-ILS-Quality-of-Repairs.pdf

We are the Insurance Law Service, a free, community legal service with limited staff. We can only assist if there is an insurance company involved in the dispute (and even in then, only in very limited circumstances).

For general advice about motor vehicle accidents you can seek advice from some local community legal services and legal aid offices, general legal advice lines or a private solicitor. For more details read our FAQ.

Your Details

Name*

First Last

Date of Birth*

Phone*

Email*

Address*

Street Address City State Zip Code

Your income level*

Low
Medium
High

Are you of Aboriginal and/or Torres Strait Islander origin?*

Yes
No

Are you from a non-English speaking background?*

Yes
No

Name(s) of the insurer(s) or insurance broker that you are having problems with.*

Name of any other people involved, for example another driver.*

If there is a car accident with another car the name of the other driver is required for ILS to give advice. Please type ‘none’ if there are no other people involved.

Details about your inquiry* Please provide a brief summary of your dispute.*

Have legal proceedings been issued or are there any other important deadlines?*

Yes
No

Please provide details of legal proceedings issued or other important deadlines if any.*

Please type ‘none’ if there are no legal proceedings.

Have you lodged a dispute with FOS or been in contact with you Insurer’s internal dispute resolution (IDR) department?*

Yes
No

Please provide details of FOS or IDR proceedings*

Please type ‘none’ if there are no FOS details

What outcome you would like in relation to this complaint or dispute?*

Insurance Law Service attempts to respond to consumer emails within three working days. If your problem is more urgent please call our telephone advice line on 1300 663 464. Insurance Law Service staff will contact you using the details you provide. This may include contacting you to follow-up any assistance we have provided. Please let us know if you have any privacy concerns. Consumer Credit Legal Centre privacy policy is available here.

By submitting this form, I agree to the above conditions.*

I Agree

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