Letter to complain about a breach of the General Insurance Code

Use this letter to complain about a breach of the General Insurance Code

  • Use this letter if you would like to complain about the behaviour of an insurance company.
  • Once completed you should email this letter to info@codecompliance.org.au which is a separate section of the Australian Financial Complaints Authority (AFCA) that investigates alleged breaches of the General Insurance Code of Practice.
  • If you would like to read the Code, it is available here.