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- Contact Form
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- I am experiencing financial hardship
- I have further questions
- I have other questions about my insurance
- I need advice?
- Motor Vehicle Accidents
- My insurance claim is refused?
- Privacy Policy
- Site Map
Factsheets
- What do I do if I receive a demand for hire car costs from a credit hire company?
- Should I get a courtesy car through a credit hire company?
- Why do I have to pay my excess? Or multiple excesses?
- My car has been written off by my insurer - What deductions can my insurer make from my payout?
- Your vehicle has been 'written off'
- Insurance dispute resolution
- How to use your Product Disclosure Statement (PDS)
- Help! My general insurance claim is taking forever!
- Buying car insurance
- Frequently Asked Insurance Questions
- What can I do if my insurer agrees to pay some, but not all of my claim?
- Rental cars and insurance
- Problems with the quality of repairs arranged by the insurer
- I've had a car accident and I'm uninsured!
- Making a claim on your car insurance
- What can I do if my car insurance claim is refused?
- What can I do if I am investigated on an insurance claim?
Option Pages
- NSW (3) I am at fault
- NSW (4) I am insured
- NSW (5) I don’t agree with the amount claimed
- NSW (6) I received a letter of demand but not an itemised invoice/quote for damages
- NSW (7) I have now received an itemised invoice/quote
- NSW (8) I agree to the amount without an itemised invoice/quote and want to offer a lump sum
- NSW (9) I have received a letter of demand and an itemised invoice/quote
- NSW (10) The amount claimed is less than my excess
- NSW (11) I am trying to figure out who is at fault
- NSW (12) The other party is claiming too much money
- NSW (13) I am experiencing financial hardship and can't afford to pay
- NSW (14) It's been a long time since the accident, can the other party (or their insurer) still chase me
- NSW (15) Does the other party (or their insurer) have to contact me before they repair the car?
- NSW (16) The other driver said that if I paid the excess it would be ok
- NSW (17) Does the other party (or their insurer) have to get 2-3 quotes before repairing the car?
- NSW (18) I'm insured but can't afford to pay my excess
- NSW (19) My insurer tells me my policy has lapsed or has rejected my claim
- NSW (20) The other party is trying to recover hire car costs
- NSW (22) I am not insured and at fault
- NSW (23) I don’t agree with the amount claimed
- NSW (24) I received a letter of demand and an itemised invoice/quote of damages
- NSW (25) I received a letter of demand but not an itemised invoice/quote of damages
- NSW (26) I have now received an itemised invoice/quote
- NSW (27) I agree to the amount without an itemised invoice/quote and want to offer a lump sum
- NSW (28) I can’t afford to pay the amount claimed
- NSW (29) I am trying to figure out who is at fault
- NSW (30) The other party is claiming too much money
- NSW (31) I am experiencing financial hardship
- NSW (32) It’s been a long time since the accident, can the other party (or their insurer) still chase me?
- NSW (33) Does the other party (or their insurer) have to contact me before they repair the car?
- NSW (34) The other driver said that if I paid the excess it would be ok
- NSW (35) Does the other party (or their insurer) have to get 2-3 quotes before repairing the car?
- NSW (36) The other party is trying to recover hire car costs
- NSW (39) I am partially at fault
- NSW (40) I am insured and I am partially at fault
- NSW (41) I am insured but have decided not to claim
- NSW (42) The other party has admitted partial fault
- NSW (43) I am experiencing financial hardship
- NSW (44) The other party has not admitted partial fault
- NSW (45) Should I claim or not claim on my insurance?
- NSW (46) I am in financial difficulty and can’t afford to pay my excess (I am partially at fault)
- NSW (47) I am not insured and only partially at fault
- NSW (48) I am not at fault
- NSW (49a) If I am not at fault, can I make a claim, pay my excess and chase the other party for other losses not covered by my policy?
- NSW (49) I am insured and not at fault
- NSW (50) I am insured, not at fault but don't want to make a claim
- NSW (51) The other party has admitted fault and I am insured and not claiming
- NSW (52) I am not at fault, the other party has admitted partial fault, and I am insured
- NSW (53) I am not at fault, the other party has not admitted fault, and I am insured
- NSW (54) Should I claim when I am being chased for money but not at fault and insured?
- NSW (55) I am not at fault, I'm insured but can't afford my excess
- NSW (55a) I am experiencing financial hardship
- NSW (56) I am not insured and not at fault
- NSW (57) Send a letter of demand
- NSW (58) Commence a claim in court (if the demand is not paid)
- NSW (59) Make a claim in the Australian Financial Complaints Authority (AFCA)
- NSW (60) Should I let the at fault party's insurer assess my car?
- NSW (63) I don’t know if I am at fault
- NSW (65) I'm insured
- NSW (66) I have comprehensive insurance, should I claim?
- NSW (67) Should I claim when I am not at fault and insured?
- NSW (68) I am claiming on my insurance
- NSW (69) I have comprehensive insurance, not at fault but don’t want to make a claim
- NSW (70) The other party has admitted fault and I have insurance but not claiming
- NSW (71) Commence a claim in court (if the demand is not paid)
- NSW (72) The other party has admitted partial fault, I have comprehensive insurance but not claiming
- NSW (73) The other party has not admitted fault, and I have comprehensive insurance but not claiming
- NSW (74) Sending a letter of demand
- NSW (75) Commence a claim in court (if the demand is not paid)
- NSW (77) Should I let the at fault party's insurer assess my car?
- NSW (78) I’m insured but don't want to claim, the other party or their insurer does not admit fault
- NSW (79) I am not at fault, I’m insured but can’t afford my excess
- NSW (80) I have comprehensive insurance, partially at fault, should I claim?
- NSW (81) I am partially at fault and I have decided to claim on my insurance
- NSW (82) I am insured, partially at fault and don't want to claim
- NSW (83) The other party admits partial fault
- NSW (84) I am experiencing financial hardship
- NSW (85) The other party has not admitted partial fault
- NSW (86) I am partially at fault, am in financial difficulty and can't afford to pay my excess
- NSW (87) I have third party property insurance and want to make a claim for damage to my vehicle under my Uninsured Motorist Extension
- NSW (88) I want to pursue the other party
- NSW (89) Send a letter of demand
- NSW (90) Commence a claim in court (if the demand is not paid)
- NSW (91) I'm in dispute over fault
- NSW (92) I'm not insured
- NSW (93) I'm not insured and the other party is not insured
- NSW (94) Send a letter of demand
- NSW (95) Commence a claim in court (if the demand is not paid)
- NSW (96) I'm in dispute over fault
- NSW (97) I’m not insured, the other party says they are insured but the insurer says they haven’t met the policy conditions
- NSW (98) The other party has not made and/or will not make a claim on their policy
- NSW (99) Send a letter of demand
- NSW (100) Commence a claim in court (if the demand is not paid)
- NSW (101) The other party has not paid or cannot pay their excess
- NSW (102) Send a letter of demand
- NSW (103) Commence a claim in court (if the demand is not paid)
- NSW (104) The other party has breached their policy
- NSW (105) Send a letter of demand
- NSW (106) Commence a claim in court (if the demand is not paid)
- NSW (107) I’m not insured, the other party is insured and their insurer admits fault
- NSW (108) What am I entitled to?
- NSW (109) Do I have to let the other party’s insurance company assess and/or repair my car?
- NSW (110) When can my car be determined a write off and who gets to decide that?
- NSW (145) What if I only have third party property insurance?
- NSW (144) Can they “write off” instead of repairing my car?
- NSW (143) Should I be paid the agreed value or the market value?
- NSW (142) What happens if the car is written off and on finance?
- NSW (141) My car is a total loss – can they deduct my premiums, CTP and registration?
- NSW (140) What happens when the car is written off?
- NSW (139) I have a question about my car being written off
- NSW (138) I dispute the way my claim has been paid and/or how my car has been repaired by the insurer’s repairer
- NSW (137) Can they “write off” instead of repairing my car?
- NSW (136) What happens if the insurer gives me the money to do the repairs?
- NSW (135) What happens if the insurer chooses the repairer and does the repairs?
- NSW (134) Can I choose my own repairer?
- NSW (133) I have a question about repairs
- NSW (132) What if I can’t pay my excess?
- NSW (131) Can I pay my excess and dispute whether I had to pay it later?
- NSW (130) Do I have to pay my excess?
- NSW (129) I have a question about excess
- NSW (128) Can I claim on the other party’s insurance?
- NSW (127) What do I do if I am being investigated by my insurer?
- NSW (126) I am in insurance claim limbo – what do I do?
- NSW (125) I dispute the way my claim has been paid and/or how my car has been repaired by the insurer’s repairer
- NSW (124) What do I do if my insurance claim is refused?
- NSW (123) How do I make a claim?
- NSW (122) I have a question about my insurance
- NSW (121) I've had an accident, nothing has happened yet but need advice
- NSW (120) Make a claim in the Australian Financial Complaints Authority (AFCA)
- NSW (119) Commence a claim in court (if the demand is not paid)
- NSW (118) Send a letter of demand
- NSW (117) How do I get the other side to pay or leave me alone if they do not agree they are at fault?
- NSW (116) I’m not insured, the other party is insured but their insurer does not admit fault
- NSW (115) I'm in dispute over fault
- NSW (114) Commence a claim in court (if the demand is not paid)
- NSW (113) Send a letter of demand
- NSW (112) I don’t agree with the insurer’s settlement offer?
- NSW (111) Why do they deduct an amount for the wreck, the unexpired portion of my registration and the CTP insurance?
- NSW (64) I’ve had an accident and I’m pursuing the other party
- NSW (2) I had an accident and I’m being chased for money to pay for the damage
- (0) In which state did the accident happen?
- NSW (1) What is your situation?
- Can I pay my excess and dispute whether I had to pay it later?
- I am not insured and not at fault
- What happens if the car is written off and on finance?
- I’m insured but don't want to claim, the other party is insured but their insurer does not admit fault
- Should I let the at fault party's insurer assess my car?
- I have a question about my car being written off
- I have a question about repairs
- I have a question about excess
- What do I do if I am being investigated by my insurer?
- Should I claim when I am not at fault and insured?
- I am claiming on my insurance
- I am insured, not at fault but don’t want to make a claim
- The other party has admitted fault and I am insured but not claiming
- The other party has admitted partial fault, I am insured but not claiming
- Sending a letter of demand
- Make a claim in the Australian Financial Complaints Authority (AFCA)
- I am not at fault, I’m insured but can’t afford my excess
- Commencing a claim in Court (if the demand is not paid)
- The other party has not admitted fault, and I am insured but not claiming
- I need more information about fault
- The other party has not admitted partial fault
- The other party admits partial fault
- I am insured, partially at fault and don't want to claim
- I am partially at fault and I have decided to claim on my insurance
- I am insured, partially at fault, should I claim?
- I am partially at fault, am in financial difficulty and can't afford to pay my excess
- Make a claim in the Australian Financial Complaints Authority (AFCA)
- I have obtained an itemised invoice of damages
- I'm in dispute over fault
- When can my car be determined a write off and who gets to decide that?
- I’m not insured, the other party is insured and insurer admits fault
- The other party has breached their policy
- The other party has not or cannot pay their excess
- The other party has not and/or will not make a claim on their policy
- I’m not insured, the other party says they are insured but the insurer says they haven’t met the policy conditions
- What do I do if my insurance claim is refused?
- I dispute the way my claim has been paid and/or how my car has been repaired
- Should I be paid the agreed value or the market value?
- I am in insurance claim limbo – what do I do?
- Can they “write off” instead of repairing my car?
- What happens if the insurer gives me the money to do the repairs?
- Can I choose my own repairer?
- My car is a total loss – can they deduct my premiums, CTP and registration?
- What happens if the insurer chooses the repairer and does the repairs?
- What if I can’t pay my excess?
- Do I have to pay my excess?
- Can I claim on the other driver’s insurance?
- How do I make a claim?
- I want to pursue the other party
- I'm insured
- I'm insured, should I claim?
- I’m not insured, the other party is insured but their insurer does not admit fault
- How do I get the other side to pay if they do not agree they are at fault?
- I'm not insured
- What happens when the car is written off?
- What if they don’t agree to my offers of settlement?
- I don’t know what will happen next (I am not insured and at fault)
- Does the other driver (or their insurer) have to get 2-3 quotes before repairing the car?
- The driver of the other car said that if I paid his/her excess then it would be ok
- Does the other driver (or their insurer) have to contact me before they repair the other driver’s car?
- It’s been a long time since the accident, can they still pursue me?
- The other party is seeking an excessive amount of money
- I am trying to figure out who is at fault
- I cannot afford to pay the amount claimed
- I agree to the amount without an itemised quote and want to offer a lump sum
- I’ve received a letter of demand but not an itemised invoice of damages claimed
- I’ve received a letter of demand and an itemised invoice of damages claimed
- I don’t agree with the amount claimed
- The driver of the other car said that if I paid his/her excess then it would be ok
- What if I only have third party property insurance?
- I don’t agree with the insurer’s settlement offer
- Why do they deduct an amount for the wreck the unexpired portion of my registration and the CTP insurance?
- Do I have to let the other party’s insurance company assess and/or repair my car?
- What am I entitled to?
- I'm not insured and the other party is not insured
- The other driver is trying to recover hire car costs
- I don’t know what will happen next (I am insured and at fault)
- I am experiencing financial hardship
- Should I let the at fault party's insurer assess my car?
- Send a letter of demand
- Commence a claim in court (if the demand is not paid)
- Make a claim in the Australian Financial Complaints Australia (AFCA)
- I am not at fault, I'm insured but can't afford my excess
- I am not at fault, the other party has not admitted fault, and I am insured
- I am not at fault, the other party has admitted partial fault, and I am insured
- The other party has admitted fault and I am insured and not claiming
- I am insured, not at fault but don't want to make a claim
- Should I claim when I am not at fault and insured?
- I am insured and not at fault
- I am partially at fault and am experiencing financial hardship
- I am in financial difficulty and can’t afford to pay my excess (I am partially at fault)
- The other party has not admitted partial fault
- The other party has admitted partial fault
- I am not insured and only partially at fault
- I am insured and I am partially at fault
- I am insured but don't want to claim
- Should I claim or not claim on my insurance?
- I have third party property insurance and want to make a claim for damage to my vehicle under my Uninsured Motorist Extension
- I am partially at fault
- The other driver is trying to recover hire car costs
- My insurer tells me my policy has lapsed or has rejected my claim
- I'm insured but can't afford to pay my excess
- Does the other driver (or their insurer) have to get 2-3 quotes before repairing the car?
- Does the other driver (or their insurer) have to contact me before they repair the other driver’s car?
- It's been a long time since the accident, can their insurer still pursue me
- I've now received an itemised quote
- The other party is seeking an excessive amount of money
- I am trying to figure out who's at fault
- I am experiencing financial hardship (insured)
- I have a question about my insurance
- I agree to the amount without an itemised quote and want to offer a lump sum
- I am not insured
- I've had an accident, nothing has happened yet but need advice
- What is your situation?
- I’ve had an accident and I’m pursuing the other party
- I’ve had an accident and I’m being chased for money to pay for the damage
- I am not at fault
- I don’t know if I am at fault
- I agree that I am at fault
- The amount claimed is less than my excess
- I don’t agree with the amount claimed (insured)
- I've received a letter of demand but not an itemised invoice of damages claimed
- I've received a letter of demand and an itemised invoice of damages claimed
- I am insured