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Factsheets
Option Pages
- Can I pay my excess and dispute whether I had to pay it later?
- I am not insured and not at fault
- What happens if the car is written off and on finance?
- I’m insured but don't want to claim, the other party is insured but their insurer does not admit fault
- Should I let the at fault party's insurer assess my car?
- I have a question about my car being written off
- I have a question about repairs
- I have a question about excess
- What do I do if I am being investigated by my insurer?
- Should I claim when I am not at fault and insured?
- I am claiming on my insurance
- I am insured, not at fault but don’t want to make a claim
- The other party has admitted fault and I am insured but not claiming
- The other party has admitted partial fault, I am insured but not claiming
- Sending a letter of demand
- Make a claim in the Australian Financial Complaints Authority (AFCA)
- I am not at fault, I’m insured but can’t afford my excess
- Commencing a claim in Court (if the demand is not paid)
- The other party has not admitted fault, and I am insured but not claiming
- I need more information about fault
- The other party has not admitted partial fault
- The other party admits partial fault
- I am insured, partially at fault and don't want to claim
- I am partially at fault and I have decided to claim on my insurance
- I am insured, partially at fault, should I claim?
- I am partially at fault, am in financial difficulty and can't afford to pay my excess
- Make a claim in the Australian Financial Complaints Authority (AFCA)
- I have obtained an itemised invoice of damages
- I'm in dispute over fault
- When can my car be determined a write off and who gets to decide that?
- I’m not insured, the other party is insured and insurer admits fault
- The other party has breached their policy
- The other party has not or cannot pay their excess
- The other party has not and/or will not make a claim on their policy
- I’m not insured, the other party says they are insured but the insurer says they haven’t met the policy conditions
- What do I do if my insurance claim is refused?
- I dispute the way my claim has been paid and/or how my car has been repaired
- Should I be paid the agreed value or the market value?
- I am in insurance claim limbo – what do I do?
- Can they “write off” instead of repairing my car?
- What happens if the insurer gives me the money to do the repairs?
- Can I choose my own repairer?
- My car is a total loss – can they deduct my premiums, CTP and registration?
- What happens if the insurer chooses the repairer and does the repairs?
- What if I can’t pay my excess?
- Do I have to pay my excess?
- Can I claim on the other driver’s insurance?
- How do I make a claim?
- I want to pursue the other party
- I'm insured
- I'm insured, should I claim?
- I’m not insured, the other party is insured but their insurer does not admit fault
- How do I get the other side to pay if they do not agree they are at fault?
- I'm not insured
- What happens when the car is written off?
- What if they don’t agree to my offers of settlement?
- I don’t know what will happen next (I am not insured and at fault)
- Does the other driver (or their insurer) have to get 2-3 quotes before repairing the car?
- The driver of the other car said that if I paid his/her excess then it would be ok
- Does the other driver (or their insurer) have to contact me before they repair the other driver’s car?
- It’s been a long time since the accident, can they still pursue me?
- The other party is seeking an excessive amount of money
- I am trying to figure out who is at fault
- I cannot afford to pay the amount claimed
- I agree to the amount without an itemised quote and want to offer a lump sum
- I’ve received a letter of demand but not an itemised invoice of damages claimed
- I’ve received a letter of demand and an itemised invoice of damages claimed
- I don’t agree with the amount claimed
- The driver of the other car said that if I paid his/her excess then it would be ok
- What if I only have third party property insurance?
- I don’t agree with the insurer’s settlement offer
- Why do they deduct an amount for the wreck the unexpired portion of my registration and the CTP insurance?
- Do I have to let the other party’s insurance company assess and/or repair my car?
- What am I entitled to?
- I'm not insured and the other party is not insured
- The other driver is trying to recover hire car costs
- I don’t know what will happen next (I am insured and at fault)
- I am experiencing financial hardship
- Should I let the at fault party's insurer assess my car?
- Send a letter of demand
- Commence a claim in court (if the demand is not paid)
- Make a claim in the Australian Financial Complaints Australia (AFCA)
- I am not at fault, I'm insured but can't afford my excess
- I am not at fault, the other party has not admitted fault, and I am insured
- I am not at fault, the other party has admitted partial fault, and I am insured
- The other party has admitted fault and I am insured and not claiming
- I am insured, not at fault but don't want to make a claim
- Should I claim when I am not at fault and insured?
- I am insured and not at fault
- I am partially at fault and am experiencing financial hardship
- I am in financial difficulty and can’t afford to pay my excess (I am partially at fault)
- The other party has not admitted partial fault
- The other party has admitted partial fault
- I am not insured and only partially at fault
- I am insured and I am partially at fault
- I am insured but don't want to claim
- Should I claim or not claim on my insurance?
- I have third party property insurance and want to make a claim for damage to my vehicle under my Uninsured Motorist Extension
- I am partially at fault
- The other driver is trying to recover hire car costs
- My insurer tells me my policy has lapsed or has rejected my claim
- I'm insured but can't afford to pay my excess
- Does the other driver (or their insurer) have to get 2-3 quotes before repairing the car?
- Does the other driver (or their insurer) have to contact me before they repair the other driver’s car?
- It's been a long time since the accident, can their insurer still pursue me
- I've now received an itemised quote
- The other party is seeking an excessive amount of money
- I am trying to figure out who's at fault
- I am experiencing financial hardship (insured)
- I have a question about my insurance
- I agree to the amount without an itemised quote and want to offer a lump sum
- I am not insured
- I've had an accident, nothing has happened yet but need advice
- What is your situation?
- I’ve had an accident and I’m pursuing the other party
- I’ve had an accident and I’m being chased for money to pay for the damage
- I am not at fault
- I don’t know if I am at fault
- I agree that I am at fault
- The amount claimed is less than my excess
- I don’t agree with the amount claimed (insured)
- I've received a letter of demand but not an itemised invoice of damages claimed
- I've received a letter of demand and an itemised invoice of damages claimed
- I am insured
